Refund Policy

Terms and Release:

  1. To reserve your RENTAL UNIT, the Operator agrees to pay a 50% deposit which is a non-refundable booking payment charged on his/her credit card to confirm their reservation. The remaining balance will be charged to the given credit card 15 days prior to your adventure.
  2.  Cancellation Refund: Prior to 15 days: any money paid in advance is non-refundable but can be rescheduled at an equal or great value.
  3. Cancellation 7 days or less before the deposit is non-refundable and cannot be rescheduled unless at the owner’s discretion.
  4. Last Minute (48 hours) Cancellations or NO-SHOW Deposits will be non-refundable, and YOU AGREE the TOTAL COST of the full tour will be applied to the credit card provided. 
  5. NOTE: In the event you need to reschedule or change 15 days before/earlier, the date of your booking you are required to respond through this confirmation email at the time of requesting to reschedule. NO CALLS, NO TEXTING. If you do not respond by using this email thread, we will be unable to adjust or reschedule your tour/rental.
  1. Last Minute Cancellations or  No  Show Deposits will be non-refundable and the total cost of the full tour will be applied to the credit card provided. 
  2. Unfortunately, we are not mother nature, or the OFSC that controls trail closures, bookings are non-refundable but can be used at a later date at an equal or greater value.
  3. Cancellation of ATV Winter Tours: due to dangerous weather conditions or unforeseen events you are able to re-book at a later date with any one of our adventure packages.
  4. Dangerous Weather or acts of God: We do not control the weather, if we cancel your adventure due to dangerous weather conditions, you are able to re-book at a later date with any one of our adventure’s packages.
  5. The operator agrees to arrive 15 minutes earlier than the scheduled Guided Tour Time.
  6. The operator agrees that there are no refunds/discounts if the operator is late arriving for his/her adventure and can no longer participate due to scheduling.
  7. Outdoor Adventures ATV has the right to stop any rental due to insolent or reckless behaviour for your safety with no refunds issued.
  8. Damages hurt EVERYONE!!: If your booked machine is damaged prior to your rental duration, we will email you and start the process of rescheduling.
    Damages prior to your rental or guided tour to the machines caused by a renter are out of our control. Any money paid in advance is non-refundable. Rescheduling must take place.
* Please note: We are not responsible if the make and model of the sled you booked are not available due to the sled being damaged by the person before you.
  9. Gift certificates are non-refundable and cannot be redeemed for cash.
  10. The operator agrees to pay for damages/losses/penalties for the (RENTAL UNIT) out of his/her security deposit and if the damages exceed the security deposit, then his/her credit card will automatically be charged the additional cost of the damages or have the option of purchasing the ATV/SXS/Kayaks at the valued amount decided by Outdoor Adventures ATV.
  11. The operator agrees that he/she will NOT submerge the RENTAL UNIT in rivers, mud holes, swamps, water basins or any other body of water beyond the RENTAL UNIT’s designed capabilities. If upon inspection it is obvious the RENTAL UNIT has been submerged, the security deposit will be charged for any and all costs associated with the damages.
  12. The operator agrees to operate RENTAL UNIT on licensed Off-Road-Vehicle areas and legal property/roadways only. If RENTAL UNIT is rendered inoperable, regardless of who’s at fault, on any property other than a mapped and licensed Off-Road-Vehicle area, the renter will be charged any and all recovery costs to bring the RENTAL UNIT back to the rental facility.